Privacy Policy
Your privacy is important to us. This Privacy Policy explains how buildhub collects, uses, and protects your personal information when you use our services.
Last updated: January 1, 2025
1 Information We Collect
Personal Information
When you use our services, we may collect the following types of personal information:
Contact Information
- • Full name
- • Email address
- • Phone number
- • Company name
- • Job title
Account Information
- • Username and password
- • Account preferences
- • Communication settings
- • Profile information
- • Security questions/answers
Usage Information
We automatically collect certain information about how you use our website and services:
Technical Data
- • IP address and location data
- • Browser type and version
- • Operating system
- • Device information
- • Pages visited and time spent
- • Referring websites
- • Click patterns and navigation
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience. For detailed information about our cookie practices, please refer to our Cookie Policy.
2 How We Use Your Information
We use the information we collect for the following purposes:
Service Provision
To provide, maintain, and improve our services
Communication
To send important updates and respond to inquiries
Analytics
To understand usage patterns and improve our platform
Legal Basis for Processing
We process your personal data based on the following legal grounds:
Consent
When you have given clear consent for specific processing activities
Contract Performance
To fulfill our contractual obligations to you
Legitimate Interests
For our legitimate business interests that don't override your rights
Legal Obligations
To comply with applicable laws and regulations
3 Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.
We May Share Information With:
Service Providers
Trusted third-party service providers who assist us in operating our website and services:
- • Cloud hosting providers
- • Email service providers
- • Analytics services
- • Payment processors
Legal Requirements
When required by law or to protect our rights:
- • Court orders or subpoenas
- • Law enforcement requests
- • Protection of our legal rights
- • Prevention of fraud
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.
4 Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
Data is encrypted both in transit and at rest
Access Controls
Strict access controls and authentication measures
Monitoring
Continuous monitoring for security threats
Security Measures Include:
- SSL/TLS encryption for data transmission
- Regular security audits and assessments
- Secure data centers with physical protection
- Employee training on data protection
- Incident response procedures
- Regular backups and disaster recovery
5 Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. We respect these rights and provide mechanisms to exercise them.
Access and Portability
You can request access to your personal data and receive a copy in a portable format.
- • View your stored information
- • Download your data
- • Request data export
Correction and Updates
You can update or correct your personal information at any time.
- • Edit profile information
- • Update contact details
- • Modify preferences
Deletion
You can request deletion of your personal information, subject to legal requirements.
- • Account deletion
- • Data removal requests
- • Right to be forgotten
Objection and Restriction
You can object to certain processing or request processing restrictions.
- • Marketing opt-out
- • Processing objections
- • Temporary restrictions
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.
6 Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account + 3 years | Legal compliance and business records |
| Usage Analytics | 24 months | Service improvement and security |
| Marketing Data | Until consent withdrawn | Marketing communications |
| Support Communications | 3 years | Customer service and dispute resolution |
Data Deletion
When we delete personal information, it will be permanently removed from our active databases and may be retained in backup systems for a limited period before being completely deleted.
7 Children's Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
Important Notice for Parents
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. We will work with you to address any concerns and delete the information if appropriate.
8 International Data Transfers
buildhub operates globally, and your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and provide adequate protection for your personal information.
Transfer Safeguards
Adequacy Decisions
We transfer data to countries that have been deemed to provide an adequate level of protection by relevant authorities.
- • European Commission adequacy decisions
- • Other recognized adequacy frameworks
Standard Contractual Clauses
We use standardized contractual clauses approved by regulatory authorities for international transfers.
- • EU Standard Contractual Clauses
- • UK International Data Transfer Agreement
Our Global Operations
Our primary operations are based in the Czech Republic, but we may use service providers and data centers in various locations worldwide to provide you with the best possible service.
Company Address: Údolní 39, 602 00 Brno, Czech Republic
Contact: [email protected] | +420 544 214 009
Business Hours: Mon-Fri: 9:00-17:00
9 Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
Notification Methods
We will notify you of changes via email, website notice, or other appropriate means.
Effective Date
Changes will become effective on the date specified in the updated policy.
Continued Use
Your continued use of our services after changes constitutes acceptance of the updated policy.
Recommendation: We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
10 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us.
General Inquiries
Data Protection Officer
For specific privacy-related inquiries or to exercise your data protection rights, you can contact our Data Protection Officer directly.
Response Time
We aim to respond to all privacy-related inquiries within 30 days of receipt.
Subject Line
When emailing us about privacy matters, please include "Privacy Request" in the subject line.
Required Information
Please provide sufficient information to help us identify you and locate your data, including your full name, email address, and any relevant account details.
Additional Resources
You may also find the following resources helpful:
- • Cookie Policy - Learn about our use of cookies
- • Terms of Service - Review our terms and conditions
- • Contact Page - Find additional ways to reach us